Purpose of the general sales conditions

Please read carefully the terms and conditions of sale set out below. These general conditions of sale govern all the products and services offered by 37Express within the framework of its activities subject to the conditions of sale specific to certain products or services and any special agreements applicable between 37Express and the customer. The fact for the customer to use the services or products of 37Express implies unreserved acceptance of these terms and conditions, effective January 1, 2016. We can not be held responsible for loss or inconvenience arising from non-compliance instructions below.

• 1. Store Orders

• 1.1 Sending via the 37Express bonded line

  37Express Bonded Milk Pouches (Milk Powder, Cosmetics and Wine) are shipped by 37Express partners (YTO Express, SF Express and Yunda Express). In case of damage to the package during transport, 37Express can not be held responsible, but can help the sender in the claims process.

  The parcel of the line by intermediary (milkshakes, cosmetics and wines) are transported by 37Express partners (YTO Express, SF Express and Yunda Express). In case of damage to the package during transport, 37Express will take into account the documents and photographs provided by the recipient to make a judgment, the maximum refund not exceeding the price of milk powder (the refund does not include the international transport costs). For more information, refer to section 2.4.

• 1.2 Compensation

  In the event that our partners have confirmed the loss of the package, and if the shipper has not contracted a loss guarantee, the compensation will be calculated according to the declared value + transportation costs. The maximum amount of compensation is 23 euros / kg + transport costs.

  In the case where the shipper has contracted a loss guarantee, the amount of compensation will be in accordance with the value of the goods. The maximum amount of the compensation will not exceed the maximum amount of the loss guarantee coverage (including delivery).

  The exact amount of the compensation will be based on the declared value of the package on the declaration of the customs bond, the maximum amount of compensation for 1 kg is 23 euros. Example for a parcel of 7 kg whose declaration of value of goods is 70 euros: the amount of the compensation will be 70 euros + the corresponding freight. If the value of the declaration of value of the goods is more than 161 euros, there will be 7 * 23 = 161 euros of compensation.

• 1.3 Lost or damaged parcels

  In case the package is damaged or lost during transport, 37Express can not be held responsible. However, 37Express can help the sender to file a claim with the services of the Post / Bpost or other partners.

• 1.4 37Express Services

  37Express only provides the logistics agency services of La Poste / Bpost, Fedex and other partners. 37Express can not anticipate the seizure of your goods by the customs and / or the invoicing of additional customs duties. In addition, the amount of taxes and customs fees are calculated based on the value of your package and the customs policies of the country of destination.

• 1.5 37Express Shop

  As of December 23, 2016, orders at the 37Express Store will need to be made and labeled by the customer on a personal basis. In case you need help, you can contact 37Express staff. Caution: check the accuracy of the information entered during your order. In addition, make sure the only sheet on the package matches your order. 37Express will not be held responsible for any error on the part of the customer.

• 1.6 Package weight

  Each package before closing must weigh at least 200 grams less than the declared weight, in order to avoid exceeding this limit. We do not accept parcels half an hour before closing the store. For Fedex, the deposit of the package and payment of the shipment must be made before two o'clock in the afternoon or it will be sent the next day.

• 1.7 Bonded powdered milks

  Regarding powdered milk (bonded), do not mix with other products in the package. Indeed, if the products contained in the package do not correspond to what is declared, the parcel can not be shipped and this would affect the speed of sending. Also check the accuracy of information such as the recipient's name, identification number, and related information. Once the logistics number has been assigned, the order and the information can not be changed. The cancellation of the order will be charged 2 euros if the parcel is still in the 37Express shop, and 20 euros if it is at the warehouse.

• 1.8 Bonded Deposit

  For Bonded Bonding, accurately declare all products and their number. False statements are prohibited. In addition, it is forbidden to open the original packaging of the products and / or to disassemble and repackage them before sending. During customs clearance procedures, if the products do not match the declaration, the package will be considered fraudulent and examined. The sender could then see his package confiscated and incur sanctions.

• 1.9 Prohibited goods for dispatch to the People's Republic of China

  According to the Chinese Office of Inspection and Quarantine, all meat or products containing meat are prohibited and will be confiscated as soon as they are detected. In addition, sprays, nail polish, perfumes and lithium batteries are prohibited. In the event that the consignor's package contains dangerous goods and products under embargo, that it is confiscated or returned, it will have to answer the consequences aroused by this act. 37Express can not be held responsible. (For more details, please refer to La Poste / Bpost and Air France on the current regulation of prohibited goods).

• 1.10 Sending to Hong Kong

  For packages to Hong Kong please fill in the address in English and verify the accuracy of the information, Hong Kong Customs and post offices being very strict. A letter with incorrect information can not be delivered.

• 1.11 Products prohibited for Fedex shipping

  It is forbidden to send perfume, nail polish, lithium batteries, meat or other products prohibited to airmail with Fedex services.

• 1.12 Watch service

  37Express does not provide a watch service, we only ensure that your package is sent by post the same day or the next day. We can not accept packages that are not closed and ready to be sent to our premises. In case the sender asks to store the parcel on our premises, 37Express can not be held responsible for loss or theft.

• 2. Indemnity and reimbursement

• 2.1 Claim for damaged or lost package

  All parcels received by 37Express will be delivered by 37Express partners (Post, Chronopost, GLS, TNT, Bpost, FedEx, YTO Express, etc.). In case the package is damaged, lost or delayed during transport, 37Express can not be held responsible. On the other hand, 37Express will be able to help the shipper to file a claim with the services of the corresponding company, but the final compensation amount will depend on the company and not 37Express. 37Express reserves the right of interpretation. In the event that the package is lost in the 37Express shop or when it is sent to the partner company, 37Express will refund the value declared by the customer according to the customs declaration, and the freight cost compensation according to the receipt.

• 2.2 No 37Express responsibility

  In the event that any of the following events occur during the parcel delivery process, 37Express and carrier partners may be liable for:

  • Direct or indirect economic loss due to delays in the delivery of the package.

  • Delivery of prohibited or restricted goods that would be confiscated by the competent authority or in accordance with relevant laws and regulations. delivery of an intact parcel, without traces of external destruction nor reduction of weight, but whose contents are damaged.

  • The recipient has already signed the delivery of the parcel

  • The delay of delivery of the parcel caused by his loss or other reasons

• 2.3 Notice of Indemnification

  When the sender of the package suspects the loss, damage or theft of his parcel, 37Express will inform his partner of the number of volis to open one. Our partner during the process will ask the sender to provide detailed information necessary for the investigation, including package details (product name, quantity, brand and official product invoices). It will give the result of the investigation within three months from the date of receipt of the sender's complaint. If the loss of the package is confirmed, 37Express can help the shipper in the declaration process with his partner.

  When claiming compensation, after acceptance, make sure that the return documents are complete. In addition, return the documents to our company within one month, (compensation for damages is one week), from the day of the last logistic update. 37Express will no longer accept a claim with an incomplete or overdue file.

  2.3.1 Loss of the package

  If the package has not been moving forward for more than 10 business days, you can apply to our company. We will ask our partner (Post, Chronopost, GLS, TNT, Bpost, Fedex, YTO Express, etc.) to investigate. The processing time is one month. In case the condition of the package has not been updated for three months, it will be confirmed as lost. In this case, please provide the following documents and e-mail them tosav@37-express.com. Our company will be able to help the shipper in his declaration of loss.

  • Proof of Delivery

  • Shipping details, including product name, quantity, brand and product invoice.

  2.3.2 Damaged or lost content

  • If the consignee finds the package damaged or if there is a loss of the contents of the package, please provide the following documents and send an email to sav@37-express.com, our company will address to La Poste / BPost for the claim.

  • In case the consignee refuses to sign the parcel and requests the return to the company, please contact the 37Express staff to prove that the parcel is actually damaged. If the recipient signs and receives the package, 37Express will no longer accept the claim.

  The parts to be supplied are:

  • Photos showing the damage to the packaging and its contents, clearly showing the tracking number and other information. • The invoice of the item in the package (with the name and address of the seller).

  • An official document from the post office proving the receipt of the parcel

  2.3.3 Fraudulent signature

  In the case where the sender suspects that the parcel was taken by a person other than the recipient or a delivery error by the carrier, you must go to the police office to file a complaint and request an investigation from the post office with the report of the filing of the complaint as proof. The post office can then accept and investigate. In the opposite case where it would not accept, our partner will treat the package as well delivered according to the information base displayed on its internal system. If the investigation has confirmed that the package was lost, it will be necessary to refer to the procedure for "lost package".

  2.3.4 Returned Package

  For parcels returned because "the recipient refuses the reception" or for other reasons of returns, the company does not support the expenses, moreover we can not be responsible for the direct or indirect economic losses.

• 2.4 Bonded Offset / Shipping Notice by 37Express

  2.4.1 Damaged package

  According to the policy of the partner company, following damage to the contents of a package because of its damaged packaging, you can ask the postman to issue you a package damage receipt and take a photo any damage you send to sav@37-express.com within 7 days. 37Express will be able to help the shipper in his claim to the logistics company, the success of the request will depend on the outcome of the logistics company, if the time limit is exceeded, the incomplete file or the logistic company that refuses to compensate. We reserve the right not to accept their request. If the compensation is accepted, it will be equivalent to the actual value of the goods of the parcel. If the package is intact but its contents are damaged, 37Express and the logistics company will not be able to make any claims.

  2.4.2 Loss of packages

  In the event that our partners have confirmed the loss of the package, the compensation will be calculated according to the declared value + transportation costs. The maximum amount of compensation is 23 euros / kg + transport costs.

• 3. Customs clearance procedure

• 3.1 Relative to the People's Republic of China

  The law of the People's Republic of China stipulates that for personal items sent by post, import duties are decided by the ministry according to the value of the goods. The amount of the customs declaration form will refer to an invoice, but they are not required to accept the declared value, they can judge unilaterally depending on the situation and determine whether the amounts are taxable on the tax. For more details, please refer to Chinese Customs Notice No. 43 of 2010 (中国海关2010年第43号公告, http://www.customs.gov.cn/publish/portal0/tab399/info231089.htm)

• 3.2 No 37Express intervention at Customs

  37Express only provides the logistics agency services of our partners (Post, Chronopost, GLS, TNT, Bpost, FedEx, YTO Express, etc.), and can not intervene with the customs in case of seizure of goods. Customs duties or taxes are based on the value of your package and decided by customs. Despite a parcel and an identical declaration, parcels may be processed in different places, the results may be different. Packages sent by the national postal system are generally verified at relatively low probabilities. If the contents of the package do not match the contents of the authorization list, the package will be unpacked and seized. 37Express can not be responsible for any legal action.

• 3.3 Administration of the People's Republic of China

  The General Customs Administration of the Republic of China punctually checks the parcels, in accordance with the provisions of the customs clearance procedure, thereby affecting the expected delivery time. If the consignee refuses to pay taxes or to process customs clearance in accordance with the provisions of the goods, the consignee will be responsible for the return formalities.

• 3.4 When typing

  If the parcel is covered by the customs, the sender may request the return of the parcel for two weeks to three months. The return period will depend on the post office, 37Express can not be responsible for the loss when returning the package. If the return is more than three months, the package will be considered by default as lost by the post office. 37Express will follow the claims process to help users claim it at the post office.

• 4. Rights and Responsibility

• 4.1 Packages sent by 37Express account

  All parcels sent from the 37Express account will be delivered to 37Express partners (Swiss Post, Chronopost, GLS, TNT, Bpost, FedEx, YTO Express, etc.). In case of delay of transit, loss or damage of the goods, 37Express can not be held responsible.

• 4.2 37Express No Responsibility

  37Express can not be held liable for indirect or consequential damages such as loss of profits, loss of contract, loss of opportunity, loss of image, etc. It is extremely difficult to have injury compensation and the final result of the compensation depends on the carrier.

• 4.3 Disclaimer

  In the case of weather conditions, natural disasters, mechanical delays and other cases of force majeure causing late delivery, the prohibition on the recipient to import or export, non-payment of the tax to the customs inspection or refusal of the customer to sign the receipt, but also other causes of delay in the shipment, goods that can not pass the customs or can not be delivered or returned. 37Express Company does not assume any responsibility, the shipper will assume all the responsibility and the resulting costs.

• 4.4 Legislative Differences

  Due to differences in national legislation, the restriction of imports of goods are different. 37Express can not be responsible for delays in customs clearance and payment difficulties.

• 4.5 Returning merchandise

  If the goods are forcibly returned by the customs office of destination, reimbursement charges, local import duties and incidental costs that may result will be borne by the shipper. You can however request rejection: the sender voluntarily abandons the goods and the cost is the responsibility of the sender.

• 4.6 No liability for late payment

  We will not be responsible for late delivery caused by late payment.

• 4.7 Declaration of Agreement

  You must sign the declaration of agreement when you drop your parcel or use our online ordering service (check the memos and general conditions), the responsibility is the same as the declaration of agreement. 37Express can not take responsibility in the event that the package is late, held by the customs because of the customs declaration file or that the product is illegal.

• 4.8 No responsibility for fragile products

  We do not assume any responsibility for fragile products, and damaged parts of goods in their boxes are not compensated. We can not be held responsible for the loss.

• 4.9 Declaration of the nature of the goods

  Please declare the nature and value of the goods before shipping, if not sent to us, the default value will be applied and we can not be held responsible in case of dispute.

• 4.10 Prohibited articles

  Our company refuses to accept articles prohibited by the laws and regulations of the recipient countries. The sender must bear all the risks of being detained for sending prohibited articles and prohibited items. Check the information on the website or consult the staff.

• 4.11 Prohibited Content

  In case the contents of the package do not correspond to the contents of the authorization list, the parcel will be unpacked and seized, the consequences will be your responsibility and we will not be held responsible.

• 4.12 Prohibited Goods

  In the event that the consignor has placed dangerous goods and contraband in packages (for more details, see La Poste / BPoste and the Air France contraband regulations) which led to the confiscation or return package, 37Express can not be held responsible. The sender must take care of all losses caused by this act.

• 5. Regarding the weight of the package

• 5.1 Volumetric weight

  Volumetric weight: the French / Belgian postal volumetric weight is calculated as the volumetric weight of the package using the value: length x width x height / 5000. The volumetric weight must not exceed the actual weight of your package, otherwise the price will be based on the volumetric weight of your package.

  In addition, according to the regulations of the Post Office, if the length + width + height is greater than 150 cm, a fine of 6 euros will be charged . In the case of a length + width + height exceeding 200 cm, a fine of 50 euros will be charged.

• 5.2 Actual weight

  Actual weight: for the Post Office and the Belgian postal mail, the excess weight will be calculated according to the higher weight price, for example 7.2 kg will be paid at the price of 8kg. The French / Belgian Post does not accept parcels exceeding 30kg, in the case where your package is over 30kg, please lighten it and send several.

• 5.3 Exceeding the weight limit

  Weight limit exceeded: Since each customer can not guarantee the weight and size of the item filled when ordering, 37Express only charges the actual weight billed by mail. Packages sent by Colissimo International will be sent to the post office and will be scanned for their parcel information via their internal IR scan. If the measured weight is greater than your declared weight, you will have to pay the difference in price. If you have any doubts about the weight of your package, you can call the customer service of La Poste French / Belgian at 3631 or directly at post office to inform the staff with your parcel number. You can also provide the following documents requested by our company at the French Post Office / Belgian Postal Check:

  • Show clearly the size and the number of parcels in 3 to 4 photographs

  • On receipt of all the documents, 37Express can assist you in your complaints with Colissimo

  The success of the complaint to the results of the investigation of the French / Belgian Post, depends on your reminders.

• 6. Payment and Deposit at the Post Office

• 6.1 Means of payment

  You can use a Visa, UnionPay, Alipay (支付宝), or cash card. The first automatic recharge will automatically deduct 100 euros as a deposit. After charging, you can use the 37Express self-service delivery service, you can print your own transport document and go to the nearest post office.

• 6.2 Regularization of declared and actual weight

  37EXPRESS will deliver a monthly detail of self-delivery parcels to the sender according to the information returned by the post office. If the actual weight declared by the sender exceeds the delivery notes, 37Express will calculate the overweight.

  Example: the parcel declaration is 6kg and the actual post office data show that the package is 7kg, we will deduct 35 -32 = 3 euros difference. If the parcel declaration is 10kg and the post office data shows 10.02kg, it will be counted at the upper rate bracket and you will have to pay 22 euros (64 - 44 euros).

• 6.3 End of Service

  If you decide to no longer take advantage of the services of 37Express express transport services, after confirmation of our company, we will come back to you and the deposit will be refunded to you in the form of a check in euros, but the user does not will not be refunded the balance on the account. New users can only request closing the account after three months. Cancellation of account requests will be processed within 2 months. As a result of your return to the People's Republic of China and your French account has been closed, you will need a bank account transfer to the People's Republic of China. The People's Republic of China bank will have to provide bank account information (note: there is a 25 euro European international transfer fee and the choice of account transfer in the People's Republic of China is considered a tacit acceptance of this clause) .

• 6.4 Tracking number

  Reminder: the post office bill of lading number at the beginning of EY once generated can not be modified by 37Express. By using self-service delivery points, consignee or package information and other related information must be thoroughly checked. Once the tracking number generated, the need to cancel an order due to incorrect information will be charged 5 euros per 37Express.

  Note: do not place keychains, ballpoint pens and other small unauthorized items or for an additional fee. 37Express can not be held responsible. Please respect national laws and regulations, it is forbidden to ship illicit goods. We will do our utmost to ensure the safe arrival of the goods.

• 7. Privacy Policy

• Introduction

  As part of its commercial activity, 37Express is required to process information about you. For example, by filling out a paper form or online, by contacting our customer service, by browsing our website or our mobile application, you send us some information, some of which are likely to identify you.

  This Policy of confidentiality informs you of how we collect and process your personal data. We invite you to read it carefully.

  By using our services, you tacitly consent to the use of your data, otherwise you will not be able to use our services. In addition, our services are reserved for adults over the age of 18.

• 7.1 Responsible for the treatments mentioned

  The person responsible for the treatments mentioned in this document is 37Express, a simplified joint-stock company with a capital of 10,000 euros, whose head office is located at 36, rue du Caire, 750002 PARIS, registered in the Commercial Register and companies of Paris under No. 799 531 322 and of which Mr. Nicolas Liu, director of publication, is the legal representative.

• 7.2 What Personal Information Does 37Express Collect on Customers?

  7.2.1 The data you send us directly

  On the occasion of the various contacts that we have with you, you can be brought to communicate us information which concerns you, They are collected notably during your orders, the creation of your account and personal space on our site and mobile application.

  These data are for example:

  • Names, first names, civility, date of birth.

  • Mailing address, e-mail address, telephone number.

  • Information required for delivery.

  • Encrypted login and password. used to identify you on our site or application.

  • Any other information you wish to bring to our attention.

  7.2.2 Data collected through cookies

  When you use 37Express services, we automatically receive and record certain information about your use through cookies.

  These cookies have a limited validity period. Its deposit and storage on your terminal are done in compliance with the applicable legislation and subject to the choices you have expressed and that you can change at any time.

  Cookies do not identify you personally but allow their issuer to recognize your terminal. They allow you to navigate efficiently on our site or application by remembering your choices.

  Pour plus d’informations, vous pouvez accéder au site de la CNIL : www.cnil.fr

  These data are for example

  • Identifiers of the equipment you use (IP address of your computer, identifier).

  • Type of operating system used by your terminal (Microsoft, Android, IOS, ...).

  • Dates and times of connection to our services.

  7.2.3 Exclusion of sensitive data

  37Express does not collect any sensitive data about you.

  This data is for example:

  • Racial or ethnic origin.

  • Religious or philosophical beliefs.

  • Joining a union.

• 7.3 For what purpose does 37Express handle your personal information?

  We treat your personal information in order to operate the services we offer.

  These purposes are for example:

  • Ordering and delivering products and services.

  • Invoicing and payment collection.

  • Customer service.

  • Managing unpaid and litigation.

  • Managing the exercise of your rights over your personal data.

• 7.4 Data Retention Period

  All data is kept during the entire contractual relationship between our company and the customer.

• 7.5 Who has access to your data?

  Your data is transferred to our business partners to ensure the delivery of your orders (La Poste, Bpost, FedEx, GLS).

  Police authorities may legally require us to provide your information in the case of an inquiry.

• 7.6 Transfer of data outside the European Union

  Your data is stored in the European Union, however, it may be that one of our partners needs your information in order to make a delivery and therefore your data leaves the European Union. However we will always ensure the security of your personal data.

• 7.7 Your rights

  You have the right to access your personal data and to request their rectification or deletion provided that you have a legitimate reason.

  You can exercise your rights with our company by mail at 36 rue from Cairo, 75002 PARIS or by e-mail to sav@37-express.com.

  In case of unsatisfactory answer, you can file a complaint with the Commission Nationale Informatique et Libertés (CNIL) at the following address: https://www.cnil.fr/fr/plaintes.